Customer Care
How can we help?
Get help with selecting the right resources, ordering and delivery, returns and refunds, payment options, and how to get in touch with the Lioncrest team.
Frequently Asked Questions
Answers to the most common questions about ordering, delivery, returns and payment.
Ordering
How do I order?
Log in or create an account, browse for the products you’d like and add them to your cart. Proceed to checkout and follow the prompts to complete payment.
I’m not sure what to order. Can someone help?
Yes — contact our team or speak with your local Lioncrest educational consultant for help choosing the right resources.
Delivery
How long will it take to receive my order?
Orders are generally processed within 24–48 hours. Delivery time will vary depending on your location and carrier.
Returns
Can I return my order?
Returns are accepted for faulty or damaged products, or where required under Australian Consumer Law. We do not accept returns for change of mind, incorrect ordering, or discounted items.
Payment
What payment methods do you accept?
We accept PayPal, credit card and approved school invoice arrangements where applicable.