List of Tables List of Figures and Displays Foreword - Joy Dryfoos Preface About the Authors 1. Introduction 2. Monitoring and Gathering Outcome Data for Collaborative Services Programs 3. Assessing Student Risk and Other Critical Customer Characteristics 4. Process Evaluation: Assessing Program Implementation and Customer Satisfaction 5. Outcomes Evaluation I: Evaluating Program Results Using Quantitative Data 6. Outcomes Evaluation II: Evaluating Program Results Using Qualitative Data 7. Local Utilization of Evaluation 8. Challenges and Keys to Sustainability in Assessment and Evaluation 9. Putting It All Together Resource A: Elementary School Student Survey Resource B: Middle School Student Survey Resource C: High School Student Survey Resource D: Survey for Parent of Elementary School Student Resource E: Survey for Parent of Middle School Student Resource F: Survey for Parent of High School Student Resource G: Self-Review Format Resource H: Examples of Data Collection Formats Resource I: Summary of Development Logging in Iowa References Index

