Part I. 1. Introduction; 2. Why it matters; 3. Pragmatic Definitions and Entitlements - just what you need to know; 4. Refugees in all their diversity - equality, discrimination and positive action; 5. Engaging with Refugees; 6. Other Organisations, Networking and Advocating for Refugees; Part II. 7. Roof, Food, Money and Essential Resources; 8. Health, Mental Health and Disability; 9. Learning English, Training, Employability, and Into Work; 10. Refugee Children and Young People - With and Without Families; 11. Refugees are not 'Other People'; Appendices

