Preface. Acknowledgements. Introduction. 1. Models of Service User Participation. 2. The ROCC Research Project. 3. Barriers and Enablers to Effective Service User Consultation. 4. Methods That Enable Client Consultation. 5. A Two-tier Model for Consultation for Strategic Planning. 6. The Young Men's Christian Association (YMCA). 7. The Way Ahead. 8. Devising Your Own Consultation Strategy. Appendix A: Questionnaire for Providers. Appendix B: Values Statement. Appendix C: Calculating the Cost of Client Consultation. References. Useful Websites. Subject Index. Author Index.
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