How can we help?
Need a hand? No problem.
Get help with selecting the perfect set of titles for your needs,
learn more about ordering and delivery, returns and refunds, payment options
and find out more about Lioncrest, our team and educational consultants below.
Frequently Asked Questions
Ordering
How do I order?
Log in or create an account, browse for the products you’d like to purchase and add them to your shopping cart. Click on “Check Out” and follow the on-screen form to arrange payment.
I'm not sure what to order, can someone help me?
Yes! Email, call or contact your Lioncrest Educational Consultant.
What happens if my order is incorrect?
If you have received an item different from the one you ordered, please contact our Customer Service team on FREE call 1800 249 727 or email us at info@lioncrest.com.au and we will work with you to resolve the problem as quickly as possible.
My computer froze or I had another technical difficulty while processing payment. How will I know that my payment went through successfully?
All successful transactions will receive a confirmation email immediately when you place an order. You may have to wait a little while, and remember to check your spam/ bin folders if you don’t see it.
If you have not received confirmation via email, please call our Customer Service Team on FREEcall 1800 249 727 email: info@lioncrest.com.au to confirm the placement of your order.
Delivery
How long will it take to receive my order?
All orders on this website are processed within 24-48 hours. If there are any unforeseeable delays, you will be contacted by our customer service team. Orders will be shipped to you by Australia Post (regular postage) or NZ Courier Post.
How much is postage and handling?
Orders for standard delivery by Australia Post within Australia are charged at a special flat rate of $14.95 Postage & Handling.
Additional charges may apply if you request an alternate shipping method or for shipping to other regions. Please contact us to request a quote.
Can we arrange to deliver at a certain date?
Yes, when placing the order request the preferred week for delivery, eg “week 1 term 1” and we will do our best to dispatch your order for delivery.
All deliveries are subject to the postal or courier systems availability, environmental and other delays that may affect the delivery time.
Returns
Can I return my order?
If you are not happy with the products, you can return them within 30 days, in perfect condition, unless stated otherwise (subject to Australian Consumer Law).
How do I return my order or part there of?
Email us at info@lioncrest.com.au
Alternatively you can contact your Lioncrest Educational Consultant
If I return something, how do you refund me the purchase price?
If your school has been invoiced, we will credit the invoice once we receive the returned, undamaged goods. If you paid by Credit Card, your refund will be credited into the same account your payment came from (less credit card fees).
How long will a refund take to process?
We will process your credit note/refund within 5 business days of receiving the return at our warehouse.
Please remember, your financial institution can take an extra few days to get the refund back into your account.
Payment
What payment types do you accept?
Lioncrest Education offers a number of payment methods:
Pay easily online via PayPal or Credit Card via PayPal. Credit card fees may apply.
For School orders we can send an invoice through to your school account to make payment.
For School orders we can send an invoice through to your school account to make payment.
You can also pay via credit card (Visa, MasterCard) over the phone (FREEcall 1800 249 727 / 0800 990 999), or by Direct Bank Deposit details on your invoice.
What currency and GST are displayed?
Prices shown are in local currency ($AUD or $NZD) and include local GST (10% for Australia and 15% for New Zealand).
Lioncrest Education ABN, NZBN and address details
What are Lioncrest Educations ABN, NZBN, address and contact details?
Lioncrest Education Pty Limited
ABN; 87 050 097 446
Address; PO Box 340, Cessnock, NSW 2325
Phone AU; 1800 249 727 / 02 4991 2874
Lioncrest Education Limited
NZBN; 9429034130957
Address; PO Box 15079, Miramar Wellington 6243
Phone NZ; 0800 990 999
Email; info@lioncrest.com.au
Quick contact
- Emailinfo@lioncrest.com.au
- Phone AU1800 249 727
- Phone NZ0800 990 999
- AddressPO Box 340, Cessnock NSW 2325 or PO Box 15079, Miramar Wellington 6243
- ABN87 050 097 446
- NZBN94 290 341 30957